CQI-14 Automotive Warranty Management Guidelines

Jointly developed by OESA and the Automotive Industry Action Group (AIAG), this document is designed to promote advances in consumer satisfaction and continuous warranty improvement. It provides a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This approach begins with the end consumer in mind and provides tactics, techniques and case studies for all constituencies, particularly vehicle manufacturers and their suppliers.

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