Automotive warranty management is an ever-evolving, complex world of big data, problem solving, and risk mitigation for both automakers and suppliers. The challenges associated with warranty management are many and can often lead to unnecessary costs and a decrease in customer and end-user satisfaction.
The MEMA Warranty Management Council has created a list of best practices for managing claims and repair data throughout the warranty lifecycle. The document is a helpful tool to foster a more collaborative partnership between manufacturers and their component suppliers through the implementation and execution of a fair, robust, and data-driven warranty process.
With a focus on maintaining end-customer satisfaction, the goal of the Automotive Warranty Best Practices is to provide a reference to track, monitor, and address field issues as they arise.